Mark of Quality
One of the most important values of our philosophy is that we plan quality into our service and do not leave it to chance or judgement. As a result of our commitment to planning quality into our service we have received a number of awards and accreditations.
The Dignity in Care award and Gold Standards Framework accreditation shows our commitment to providing quality care to our residents. The Investors in People award demonstrates the success of our “Developing for the Future” programme and our determination to ensuring our staff are active stakeholders in the success of the service we provide. Our high success rate in regulatory and local authority inspections proves our competence in effective planning and management.
Each year our services are inspected by the regulatory authority, the Care Quality Commission (CQC). The inspections are unannounced and the inspectors audit the service to ensure it meets national standards. During the inspections the CQC ask people about their experiences, talk to care staff, check that the right systems and processes are in place and ensure that we are compliant in meeting national standards. All our services were fully compliant in 2014 and Yorklea was rated excellent in 2010 before the CQC stopped issuing ratings for care homes.
Dignity in Care is a Department of Health initiative that launched in October 2007. The campaign seeks to promote best practice for all those who care for adults. Our services were the first to achieve the Dignity in Care award in Manchester and we are proud to be recognised as a Dignity provider.
Every member of our team are Dignity Champions and all have agreed to follow the Dignity code.
Our homes have been recognised by Investors in People for the past six years. We have periodic inspections by an independent assessor to ensure that we are meeting the requirements of the IIP accreditation and in April 2013 we were re-assessed and received a glowing report from the assessor. Investors in People is a quality accreditation where the independent assessor looks at how our business objectives are performed through our people. The expectation is that we focus on our business objectives and achieve these through our employees. At the heart of the Investors in People is a framework of best practice that is outcome focused.
In 2019, The Olea Care Group was awarded the Investors in People Gold Acreditation. “Organisations that meet the world-recognised Investors in People Standard reflect the very best in people management excellence.” – Investors in People
This accreditation is an outstanding achievement which proves that our team are passionate, committed and strive for continuous improvement.
The final report stated:
“Olea Care Group has demonstrated how people and leaders actively drive positive outcomes, taking ownership of the principles and practices in the Investors in People Standard. The organisation has demonstrated at least Established level practices across two indicators and demonstrated Advanced level practices in the remaining seven. Therefore the organisation has been recognised with Gold accreditation
In September 2019, The Olea Care Group were shortlisted for the Investors in People Employer of the Year Gold award.
“The Investors in People Awards 2019 has been our biggest and most competitive year to date. In some cases, we’ve had to introduce additional categories by size band. The quality of entries was just so strong, we felt too mean letting the best of the best miss out!” – Investors in People
The Gold Standard Framework is a nationally recognised accredited award and seeks to promote best practice for all individuals who suffer from a life limiting illness or at the end of life. The aim is to improve quality at the end of life, prevent hospital admission and treat symptoms of a disease. It also recognises the psychological, social and spiritual needs of an individual and focuses on the care delivered to ensure their wishes and preferences are addressed. We are proud that we our services have achieved the COMMEND status and accreditation for all the work we have done to make a difference at the end of life.
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