Our aim is always to be the recognised first choice provider of a quality care home for service users with medical and/or physical needs in the local area by providing them with the highest possible standard of person centred care in a friendly, homely and supportive environment.
Our philosophy supports this aim and represents the very essence of how we care for our residents, treat our customers and staff and conduct our business. It represents our beliefs and provides us with the foundation, on which we can build and fulfil our goals. Our philosophy is inherent in everything we do in our care home.
Person Centred Care
We are committed to involving our residents in their own care and treatment, with decisions made in partnership; ensuring that they fully understand the care, treatment and support choices available to them.
We will place our residents at the centre of their care, treatment and support so they are able to maintain the maximum level of privacy, dignity and independence by providing them with high quality person centred care.
We will treat our residents with due respect and courtesy, remembering at all times their individuality, their importance in society and their right to be an independent citizen, recognising their diversity, values and human rights
We will provide an inclusive environment where we will listen to the views and opinions of our residents and provide them with the opportunity to be an active part of our community and influence how the service is run
We will work in partnership with our residents to plan their care effectively by identifying the objectives of care, agreeing how this care is to be carried out, and ensuring everyone fully understands any decisions made
We will treat every person with the same kindness, empathy, and respect inside a high-quality, warm, safe and secure environment that promotes comfort and wellbeing and where our residents feel at home
Our People
We believe in the importance of our people and provide a culture that recognises and supports the individual, and treats all individuals equally; we recognise their importance in our success and we strive to attract, develop and retain the best people by providing a rewarding place to work; we encourage cooperation and team-work to foster a sense of mutual accountability amongst each member of our team. We believe our success is based on the development and retention of a skilled team and this is evidenced by most of our staff having been with us for over five years, with many being with us between 10 – 20 years.
Process and Planning
We believe that a high standard of integrity, professional conduct and business judgement must form the basis of how we conduct business and we believe that effective planning will ensure that quality is planned into our service and not left to chance or judgement.
Continual improvement is a permanent objective and will provide us with a performance advantage and ensure we are able to react quickly to changing requirements.