A Mark of Quality

A mark of quality

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As a result of our commitment to planning quality into our services we have received a number of awards and accreditations

One of the most important values of our philosophy is that we plan quality into our service and do not leave it to chance or judgement. As a result of our commitment to planning quality into our service we have received a number of awards and accreditations.

The Dignity in Care award and Gold Standards Framework accreditation shows our commitment to providing quality care to our residents. The Investors in People award demonstrates the success of our “Developing for the Future” programme and our determination to ensuring our staff are active stakeholders in the success of the service we provide. Our high success rate in regulatory and local authority inspections proves our competence in effective planning and management.


Regulatory Inspections

Each year our services are inspected by the regulatory authority, the Care Quality Commission (CQC). The inspections are unannounced and the inspectors audit the service to ensure it meets national standards. During the inspections the CQC ask people about their experiences, talk to care staff, check that the right systems and processes are in place and ensure that we are compliant in meeting national standards. All our services were fully compliant in 2014 and Yorklea was rated excellent in 2010 before the CQC stopped issuing ratings for care homes.

Local Authority Inspections

Each Care Home is assessed regularly by the local authority to make sure that the standard of care meets the quality criteria set out in the LA contract. Yorklea has been validated for a GOLD award and Doves Nest Healthcare a SILVER award by Manchester City Councils Directorate for Children and Commissioning Quality Standards.

We are all very proud of these achievements and it is a further acknowledgement to the commitment and dedication shown by the team in providing a high quality service to our residents.

Dignity in Care

dic50.fwDignity in Care is a Department of Health initiative that launched in October 2007. The campaign seeks to promote best practice for all those who care for adults. Our services were the first to achieve the Dignity in Care award in Manchester and we are proud to be recognised as a Dignity provider.

Every member of our team are Dignity Champions and all have agreed to follow the Dignity code.

Investors in People

IIP50.fwOur homes have been recognised by Investors in People for the past six years. We have periodic inspections by an independent assessor to ensure that we are meeting the requirements of the IIP accreditation and in April 2013 we were re-assessed and received a glowing report from the assessor. Investors in People is a quality accreditation where the independent assessor looks at how our business objectives are performed through our people. The expectation is that we focus on our business objectives and achieve these through our employees. At the heart of the Investors in People is a framework of best practice that is outcome focused.

Gold Standards Framework

GSF50.fwThe Gold Standard Framework is a nationally recognised accredited award and seeks to promote best practice for all individuals who suffer from a life limiting illness or at the end of life. The aim is to improve quality at the end of life, prevent hospital admission and treat symptoms of a disease. It also recognises the psychological, social and spiritual needs of an individual and focuses on the care delivered to ensure their wishes and preferences are addressed. We are proud that we our services have achieved the COMMEND status and accreditation for all the work we have done to make a difference at the end of life.

Doves Nest

Doves Nest

Doves Nest has served the local community for over 30 years. Situated in Clayton Bridge, a recently appointed conservation area, siting in just under an acre and backing onto woodland, it is less than a ten minute drive from Manchester Town Centre and has good public transport facilities. Accommodating 36 residents ranging from adults aged 18+ with physical disabilities and/or complex healthcare needs to adults with conditions related to ageing.

Fernlea

Fernlea

Located at the heart of Hazel Grove village in Stockport, nestled beside Torkington Park, an area of natural beauty, Fernlea provides first class accommodation and excellent care services offering residents an unrivalled level of care and support. Fernlea is registered for 50 residents, with 48 private rooms all with en-suite shower rooms and 2 independent living apartments with separate kitchen, living room, bedroom and shower room.

Yorklea

Yorklea

Rated as Excellent by the Care Quality Commission in 2010 and consistently achieving the Gold rating by Manchester City Council, Yorklea prides itself on providing all residents with the highest possible standard of person centred care in a friendly, homely and supportive environment. Located at the centre of Chorlton,  close to all the local amenities and transport facilities, it is less than a ten minute drive from Manchester Town Centre.